Refund Policy

At Knowledgepathway, we understand that sometimes things don't go as planned. Our refund policy is crafted with the aim of ensuring customer satisfaction while maintaining fairness and transparency. We strive to make the process as straightforward as possible.

Eligibility Criteria

Refunds are available under the following conditions:

  • Services not delivered as described on our website.
  • Technical issues from our end that hinder service usage.
  • Cancellation of services within the first 14 days of purchase.

Refund Process

Our refund process is simple and clear:

  1. Contact our support team via email at [email protected].
  2. Provide your order details and the reason for the refund request.
  3. Our team will review your request and respond within 3-5 business days.
  4. If approved, the refund will be processed within 7-10 business days.

Refund Timeframes

Refunds typically take 7-10 business days to process. However, the actual time may vary depending on your payment method provider.

Non-Refundable Items

Certain services and products are non-refundable, including:

  • Custom development services once work has commenced.
  • Subscription services after the initial 14-day period.

Partial Refunds

Partial refunds may be issued under specific conditions, such as:

  • Service cancellation post-usage with prior agreement.
  • Technical issues partially resolved with reduced service value.

Refund Methods

Refunds are typically returned to the original payment method. Alternatively, store credits may be offered in specific circumstances.

Subscription Cancellations

For recurring subscriptions, you can cancel anytime via your account dashboard. Cancellations will be effective at the end of the current billing cycle.

Contact for Inquiries

If you have any questions or concerns regarding our refund policy, please reach out to our support team at:

Exceptions

Please be aware that our standard refund policy may not apply in cases of international transactions due to additional fees and processing times.

Returns

For product returns, please refer to our separate Returns Policy page for detailed instructions and conditions.